[Free] Work And Income Referral Process
Learn how the Work and Income referral process integrates with the Building Financial Capability sector – Free Course
What you’ll learn
- The history of Work and Income referrals to the budgeting sector
- How referrals changed as the budgeting sector transitioned to the BFC sector (overview)
- Why Work and Income refers clients to BFC providers
- How the Work and Income referral process works
- The client experience in various scenarios
- What Work and Income expects by way of reporting
- Ways to resolve issues with the referral process in practice
Requirements
- Interest in the budgeting / BFC sector in New Zealand
- This course is open to anyone
Description
This course uses MSD material to explain their referral practice from the BFC sector perspective.We will acknowledge the shared history of the budgeting movement with government support and the different types of referral systems that have been used previously. Note: If you’re keen to get to the new referral process, you can simply skip the background lessons.
Then well look in-depth at how the current referral system has been established, including some practical examples.
The course will finish with some discussion of ways to resolve issues that you might see when receiving referrals in practice, and develop a positive ongoing relationship with your local Work and Income office.
Author(s): MIKE Curry
FREE
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