[Free] Ar Calling (Denial Management) In Medical Billing Rcm
“Job-Ready Skills for AR Calling and Denial Management in U.S. Revenue Cycle” – Free Course
What you’ll learn
- Understand the U.S. healthcare system and insurance terminology, including payer types (Medicare, Medicaid, Commercial, etc.).
- Explain the medical billing workflow, including patient registration, charge entry, claim submission, and payment posting.
- Perform AR calling professionally, using scripts and soft skills to follow up with insurance companies regarding unpaid or denied claims.
- Identify and analyze common claim denials, such as timely filing, medical necessity, coordination of benefits (COB), authorization issues, and more.
- Document call outcomes clearly and accurately in the billing system using appropriate follow-up actions.
- Develop communication skills to speak confidently with U.S. insurance representatives and explain billing issues to providers or supervisors.
- Prepare for job interviews and mock calls as an AR Caller in real-world U.S. healthcare revenue cycle management (RCM) settings
Requirements
- Educational Qualification: Minimum: High school diploma or equivalent (12th grade pass). Preferred: Any degree or diploma in commerce, life sciences, or healthcare.
- English Communication Skills: Basic spoken and written English proficiency. Ability to understand U.S. accents and speak clearly over the phone.
- Computer Literacy: Comfortable using a computer, keyboard, mouse, and web applications. Basic knowledge of MS Excel and email usage is helpful.
- Listening & Typing Skills: Good listening skills and the ability to type notes during live or mock calls.
- Willingness to Work U.S. Shifts (for job-oriented programs): Students should be open to working night shifts or U.S. time zones, as most AR caller jobs follow that schedule.
- Positive Attitude & Professionalism: Willingness to learn, take feedback, and work in a fast-paced, target-driven environment.
- Any Graduate who is interested in Healthcare Domain.
Description
AR Calling (Denial Management) in Medical Billing RCM is a comprehensive, training program designed to equip students and professionals with the practical skills required to succeed in the U.S. healthcare revenue cycle management (RCM) industry. This course focuses specifically on the Accounts Receivable (AR) follow-up process and denial management—a critical area where medical billing companies recover lost revenue by working with insurance providers to resolve unpaid or rejected claims.In this course, you will learn the complete workflow of the U.S. medical billing process, with a deep focus on the AR calling function. You’ll gain a clear understanding of how health insurance works in the U.S., including the types of payers (Medicare, Medicaid, Commercial), common claim issues, and how to professionally follow up with insurance representatives to resolve those issues.
You will be trained in identifying and analyzing denial reasons such as timely filing, lack of authorization, medical necessity, coordination of benefits (COB), and more. Using real-world scenarios and mock calls, the course provides hands-on experience in making effective insurance follow-up calls, documenting call results, and taking appropriate next steps such as re-submitting claims or initiating appeals.Whether you are a fresher, a graduate from any stream, or someone looking to shift into a more stable and rewarding career in the healthcare BPO industry, this course will prepare you for entry-level AR Caller roles with top medical billing companies.
Upon completion, students will be ready to attend interviews and perform effectively as AR callers in a real-world U.S. healthcare billing environment.
By the end of this course, students will be confident in handling AR calling tasks, managing unresolved claims, documenting call outcomes, and contributing directly to the revenue goals of any U.S. healthcare provider or billing company.
Author(s): B Yadgiri
