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[Free] Free Complete Beginner Course: Technical Support Overview

Overview of DNS, DHCP, Client/Server Architecture, Remote Tools, TCP/UDP, OSI Model, and more. – Free Course

Added on December 10, 2020 IT & Software 1 min read

What you’ll learn

• Student will learn overview of OSI model
• Learn skills, experience and personality of the Technical Support Role
• Best practices for opening, updating and closing tickets.

Requirements

• Basic understanding of Networking
• Existing IT Help desk practitioners

Description

This FREE course is a continuation of a series to improve your IT skills at no cost. Below is the list of topics discussed over the course. Please note this information is an introduction.

• Topics covered are as follows:

• Overview of DNS concepts

• How does DHCP work?

• Introduction to Client / Server Architecture

• Remote Tools

• TCP/UDP (IPV4) For Beginners

• Introduction of OSI Model

• Understanding Tech Support Role

• Elements needed to succeed