[Free] Free Complete Beginner Course: Technical Support Overview
Overview of DNS, DHCP, Client/Server Architecture, Remote Tools, TCP/UDP, OSI Model, and more. – Free Course
What you’ll learn
- Student will learn overview of OSI model
- Learn skills, experience and personality of the Technical Support Role
- Best practices for opening, updating and closing tickets.
Requirements
- Basic understanding of Networking
- Existing IT Help desk practitioners
Description
This FREE course is a continuation of a series to improve your IT skills at no cost. Below is the list of topics discussed over the course. Please note this information is an introduction.
Topics covered are as follows:
Overview of DNS concepts
How does DHCP work?
Introduction to Client / Server Architecture
Remote Tools
TCP/UDP (IPV4) For Beginners
Introduction of OSI Model
Understanding Tech Support Role
Elements needed to succeed
Author(s): Joaquin Pujols
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