[Free] Network Manager For Tellers And Call Center Managers
Use Network Manager to manage everyday ITM activity, including machine status, balance totals and call session review. – Free Course
What you’ll learn
- Use the Network Manager System to remotely manage everyday ITM Call Center activities.
Requirements
- Complete the Introduction to the Interactive Teller System course.
Description
The Network Manager System is the “brain” that drives the Interactive Teller System. It manages users rights and roles, settings, reports, balancing and audits. In particular, the system is used by Video Tellers and Call Center Managers to manage their everyday ITM activity. In this course we will mainly focus on these Call Center functions, and how the system can be used to:
-
Remotely view the Session, Machine and Teller Status to manage efficiency and perform service actions as needed
-
Balance the virtual cash drawer using the Daily Balance Report and Session Review
-
Use ITM Session Statistics to identify session activity and customer preferences.
