[Free] Team Building And Customer Delight

delivering exceptional customer in all institutions – Free Course

What you’ll learn

  • 5 Things Customers Want
  • Team Building and Customer Service
  • Listening as a Business Tool
  • Principles of Great Customer Experience

Requirements

  • Able to read and write English
  • Passionate to learn more about Team building and Customer Service

Description

Team Building and Customer Service stresses the importance of how harmonious teams represent the best chance for delivering exceptional customer in all institutions. This course will feature topics like

  1. 5 Things Customers Want

  2. Team Building and Customer Service

  3. Listening as a Business Tool

  4. Principles of Great Customer Experience

The course is aimed at students studying Customer Service, Service Marketing, International Business, Hospitality and Tourism as well any employee of a private or public sector institution.
Author(s): Prof Robert Ebo Hinson
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