[60% Off] Relationship Management / Overview
Understand how to adopt the role of relationship management and see what successful Relationship Management looks like – Free Course
What you’ll learn
- Students will learn the OVERVIEW ONLY on how to manage politics, communicate more effectively, build trust and influence with peers from different teams in companies. They will learn the tools and techniques to manage relationships and expectations.
Requirements
- Students who will benefit most from this course will be those who already have had at least a couple of years experience working cross functionally and those who can appreciate the context of a technology department.
Description
Relationship Management Overview
For anyone who needs to interact with people to get the job done, Relationship Management is a core skill. Different approaches, values, ways of communicating, empathy, ego and authenticity are all important considerations, yet in the bustle of our daily lives, we either forget, rely on our innate stock of skills because they have worked in the past or muddle through. We could get the job done far quicker, but we need to break the code of Relationship Management to do so. The code is “VITAR” TM:
Value Proposition – Stating what’s important to your audience and how you can help
Influence – Understanding how to influence through communication techniques
Trust – Building credibility and empathy, managing ego to then manage politics
Alignment – ensuring values, principles and understanding are “on the same page”
Relationship Portfolio- managing the portfolio, managing stakeholder expectations and coming up with a relationship plan for your value proposition.
This course is the overview of Relationship Management and is the first in a series of courses that covers the VITAR framework. The Overview includes:
Fundamentals
Engagement Approach
Contact Strategies
Symptoms, Expectations And Perspectives
The VITAR framework courses to be released soon. Benefits of applying the VITAR Framework workshop techniques:
Trusted Advisor
Position your team towards this TRUSTED goal
Recognise the fundamental principles
Check-in with your influencing behaviours
Understand AND practice “soft skills”
Clearer Communications.
Manage expectations consistently
Adjust your style of engagement
Start with your audience’s challenges in mind
Early and Senior Engagement
Access Decision Makers earlier in the evolution of ideas based on trust and credibility
Inspire confidence to deal with Senior Stakeholders
Role Clarity
Best practices for enabling relationship management
Clarify a colleague’s contribution
Hold people to account
Author(s): Jon Baxter
