[Free] Free Marketing Strategy Tutorial - How To Design Your Customer Journey

to create a predictable and positive customer experience – Free Course

Added on May 1, 2024 Business 1 min read

What you’ll learn

• How to design a customer journey
• The importance of using systems and technology throughout the customer journey

Requirements

• For this course to be as impactful as possible you should have existing customers

Description

The thing that I think differentiates the memorable brands from the ones we forget is everything that comes before and after the purchase.

At the end of the day the purchase, a defining milestone to be sure, is still just a singular moment in the customers journey.

This course is about understanding and designing your customer journey, and using systems and technology to support and enhance that experience.

Author(s): Gregory Jenkins