[Free] Free Marketing Strategy Tutorial - How To Design Your Customer Journey
to create a predictable and positive customer experience – Free Course
What you’ll learn
- How to design a customer journey
- The importance of using systems and technology throughout the customer journey
Requirements
- For this course to be as impactful as possible you should have existing customers
Description
The thing that I think differentiates the memorable brands from the ones we forget is everything that comes before and after the purchase.At the end of the day the purchase, a defining milestone to be sure, is still just a singular moment in the customers journey.
This course is about understanding and designing your customer journey, and using systems and technology to support and enhance that experience.
Author(s): Gregory Jenkins
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