Quality Management For Business Excellence

2nd Edition Lead Quality Management in the Organization Transform the Organization to Become the Best-in-Class

What you’ll learn

  • This course provides the basic Quality Management knowledge, that each employee in the organization should have.
  • Understand what makes some organizations best-in-class organization.
  • How to take the quality of your product or service to the next level?


  • No previous knowledge of quality management is expected.


  • Are you new to Quality and want to start with a strong foundation of  Quality Management concepts? 

  • Are you appearing in any certification exam such as PMP, CQA, CQE  and want to refresh your basic understanding of Quality Management?

  • Are you working in the field of Quality Management and want to refresh your knowledge?

Here is what everyone in the organization should know:

  • Definitions of Quality

    • How can you achieve quality if you don’t understand what quality is?

  • Why business need to produce quality product?

  • Difference between Quality and Grade

  • Difference between Quality Assurance and Quality Control

  • Quality Management System

  • History of Quality

  • Quality Tools

    • Learn about seven basic quality tools.

  • Quality Costs – or the Cost of Poor Quality (COPQ)

    • Prevention cost, appraisal cost, internal failure costs and external failure costs

  • Quality Awards – Deming Award, EFQM and MBNQA

    • In this section you will learn about these three top global quality awards.

  • Quality Gurus – Edwards Deming, Joseph Juran and Philip Crosby.

    • In this section learn about the life and teachings of these quality gurus.


Author(s): Sandeep Kumar

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